Why Amex and American Airlines Dropped Airport Lounges

The Rise of Compact Airport Lounges

In recent years, airport lounges have become a staple for travelers seeking a comfortable and relaxing space before their flights. However, as demand for these exclusive areas has grown, so too have the challenges associated with them. Now, major players in the travel industry are introducing a new concept: smaller, more streamlined lounges designed for quick access and convenience.

American Express and American Airlines have both announced plans to launch new lounge concepts that are significantly smaller than traditional lounges. These compact spaces aim to cater to travelers who need a brief respite rather than an extended stay. By focusing on speed and simplicity, these lounges are positioned as a practical solution for those with limited time.

American Airlines' Provisions by Admirals Club Lounge

One of the latest developments is American Airlines’ Provisions by Admirals Club lounge, which will debut later this summer at Charlotte Douglas International Airport. According to the airline, this lounge is "designed for speed, simplicity and convenience." The space will be 2,000 square feet, much smaller than the standard Admirals Club lounges at the same airport, which measure 4,500 square feet and 23,300 square feet respectively.

While American Airlines has nearly 50 Admirals Club lounges worldwide, each varies in size. The new Provisions lounge is part of a broader strategy to meet the needs of travelers who may not have the luxury of time to enjoy a full-service lounge. This approach reflects a shift in how airlines are adapting to changing traveler demands.

American Express's Sidecar by The Centurion Lounge

On the other hand, American Express is set to introduce its own compact lounge concept called Sidecar by The Centurion Lounge. Expected to debut in 2026 at Las Vegas’s Harry Reid International Airport, this lounge is described as "speakeasy-inspired" and aimed at travelers who need a quick bite or drink before boarding their flight.

Audrey Hendley, president of American Express Travel, noted that many visitors spend less than an hour in their lounges and that Sidecar was created specifically for such travelers. While details about the exact size of the new concept compared to the standard Centurion Lounges are not yet available, the focus remains on providing a convenient and efficient experience.

Addressing Capacity Issues

Industry experts suggest that the introduction of these smaller lounges is a response to the growing overcrowding in traditional lounges. As more people sign up for premium credit cards that offer lounge access, the demand for these spaces has surged. This has led to long wait times and crowded environments, which can detract from the relaxation that lounges are meant to provide.

Nabeela Aysen, a frequent traveler and public-relations firm owner, described the situation as "a hot mess" due to the sheer number of people. The new small-lounge model aims to alleviate these issues by offering an alternative that is easier to access and manage.

Benefits of Smaller Lounges

Experts believe that smaller lounges could be a win for all parties involved. They are cheaper to open and operate, making them a cost-effective option for providers. Additionally, smaller spaces are more likely to be available in airports compared to larger ones, which can be a significant advantage.

Dulani Porter, an executive vice president with Spark, a strategy agency that works with travel brands, expressed confidence in the success of this concept. She believes that the model could be widely adopted if it proves effective.

Considerations for Travelers

Despite the benefits, some travelers may still prefer the amenities offered by traditional lounges, which often include extensive food and drink options, seating, showers, workspaces, and even spa services. Edeana Blaku, a New York City-based marketing executive, highlights situations where flight delays have made the use of a traditional lounge essential for her.

With a smaller lounge, she finds it "just not feasible" to wait out extended delays. However, if the small-lounge model gains traction, it is likely that other providers will follow suit, expanding the availability of these compact spaces.

Access and Availability

Currently, American Airlines and American Express have not announced plans to expand their small-scale concepts beyond their initial locations. However, these lounges will be available to those who meet certain requirements, such as holding a premium credit card like the Amex Platinum or Citi/AAdvantage Executive cards. American Airlines also offers a one-day lounge pass for $79, providing a flexible option for travelers who want to experience the new concept.